Returns & Exchanges

At CrystalMaggie, we want you to be completely satisfied with your fashion finds, which is why we offer a hassle-free 30-day return policy for items in their original, unworn condition. If your purchase doesn't fit or meet your expectations, our team is here to ensure a seamless exchange or refund process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging with all tags attached, ensuring you include the printed return authorization slip inside.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing